Petsafe Electronic Smart Door Troubleshooting

The concept of the electric dog door is awesome however this pet door rarely works like is advertised and is supposed to.

Petsafe electronic smart door troubleshooting. Petsafe collars transmitters petsafe professional receivers. Call us at 1 866 738 4379. The green lock may be out of place or the spring connecting to the green lock may have been dislodged from the plastic teeth by a cat trying to force his way in. Easily program your pet s entry and exit with the automatic setting.

I think my petsafe professional receiver is dead. Up to 20 keys can be programmed to the door. Please call our customer care center for a replacement. We ll help you with product manuals setup training and troubleshooting.

The green lock is not working for my microchip petporte smart flap. Never worry about uninvited guests sneaking in because the flap only locks and unlocks when it senses the smartkey on your pet s id collar. This smart pet door is installed with a two way locking door meaning it can be completely locked or unlocked or your pet can use the provided rfid collar key to trigger the flap. The smartdoor plus has five programmable settings.

Leave the battery door off. Suitable for pets up to 15 pounds and 100 pounds depending on the door size. Let your furry friends come and go with the petsafe electronic smartdoor. You can also set the door to be fully locked or fully unlocked.

Take the batteries out of the receiver for at least half a day. The door operates with a rechargeable battery or power cord and the key does not use a battery. The door uses four d cell batteries and the key uses an rfa 67 battery. In out in only out only timer and locked.

Locked open and automatic. Attempting to learn the smart key so the dog can exit and enter is beyond frustrating due to how extremely sensitive it can be or not be and with how inconsistent it performs. The petsafe electronic smartdoor is equipped with radio frequency technology rfid which allows you to program which pets can use the door. Up to five keys allow pets in and out when set to automatic mode.

Your door has an issue. Please also refer to general troubleshooting under the fence help tab. The range in which my pet door recognizes the key is 4 5 feet with the range turned all the way down.